If your home was affected by the fire, call the council’s housing line on 020 7361 3008 for advice and support.

Out-of-hours support is also available on 0800 137 111. Or you can also get help at the The Curve Assistance Centre.

If you are a Grenfell Tower resident, or you are from one of the affected properties in Grenfell Walk, and you are in temporary accommodation you can look at potential new homes and express an interest at http://homeconnections.org.uk

Your Housing Allocations Adviser can provide help every step of the way. They will be able to give you as much assistance as you need, whether this is in person or over the phone. They can come to you and give you direct support while you use the website.

You can also ring the general helpline on 020 7361 3985 from 9am to 5pm, Monday to Friday.

You won’t be forced into a property that isn’t right for you. We promise that:

  • everyone whose home was destroyed in the fire will be offered a temporary home in the Royal Borough of Kensington and Chelsea or a neighbouring borough
  • accepting an offer of temporary accommodation will in no way affect your rights to permanent social housing
  • no one will be made intentionally homeless – we will make sure that the temporary home offered is right for each family
  • accepting an offer of a temporary home will not affect your benefits in any way

Discretionary Funding for residents who have returned to their homes

Funding for residents who have returned to their homes, but can show an on-going financial need due to the fire can apply by phone by calling: 0207 745 6464.

An assessment will be undertaken over the phone, and any awards will be collectable from the Post Office, 325 Portobello Road, W10 5SY.


If you were sub-letting your home, please call 0800 032 4539 to let us know who was in your flat on the night of the fire. This will help us to identify whether people are still missing. You won’t be prosecuted or penalised in any way, even if you were sub-letting illegally.


Related pages
– Rehousing residents from Grenfell Tower and Grenfell Walk
– Rehousing residents from the Walkways